John Thatch

About John Thatch

Dynamic and ambitious professional with comprehensive expertise in the end-to-end lifecycle of SaaS operations within the technology sector. This includes deep hands-on experience in implementation, consulting, and sales, enabling a holistic understanding of how SaaS products are designed, delivered, and monetized. A skilled communicator with a unique ability to bridge technical and business perspectives, leveraging strong technical acumen to articulate complex solutions in a clear, relatable manner. Proven ability to build and maintain relationships across diverse stakeholders while driving measurable success at every stage of the SaaS journey.

Experience

1. Delivery Lead

   Aiwyn

   Feb 2026 — Present

   Serving as the Directly Responsible Individual (DRI) for complex, multi-product customer implementations. Owning the overall success of implementation delivery, including scope, timeline, execution quality, and customer outcomes. Developed and maintained comprehensive implementation program plans that coordinate multiple workstreams and product deployments. Lead the Delivery Trio consisting of a Solutions Architect and Implementation Engineer while coordinating efforts across internal teams including Implementation, Product, Engineering, Customer Success, and Support. Serving as the primary delivery leader for enterprise customers during complex implementations and facilitating executive-level discussions regarding project progress, delivery strategy, and key decisions.

Education

• University of Mount Olive

  Bachelor's degree of Science

  2014 — 2018