John Terracciano
Real Estate Agent at Christie’s International Real Estate Group
- Role
- Global Director Purchasing Shared Services at Dsm
- Location
- Madison, NJ, US
- LinkedIn followers
- 500 followers
About John Terracciano
Results-oriented leader with broad range experience in business transformation and ERP system implementations. Strong problem solving and process optimization skills, with the ability to adapt in a dynamic work environment. Effective leadership and project management experience, including people and change management. Business transformation experience in Finance, HR and IT.Led the Global PSS organization responsible for the e2e purchase order to payment process. Included is master data management, T&E card and reimbursement management and Pcard management. Also responsible for North American Safety, Health and Environment for the Shared Services organization.• Led the initiative to redesign and rebuild the global Purchasing Shared Services organization. Addressed performance and process deficiencies including, staffing and organizational changes, identification and implementation of system enhancements and remediation, established improved internal controls, established meaningful KPI’s and addressed customer concerns with a focus on customer intimacy.• Improved employee performance in the back-office India operations 150%, resulting in performance at SLA with a 10% reduced staff and a resulting self-motivated team with a continuous improvement mindset.• Reduced late payments @ 50% to approximately 10%.• Increased customer satisfaction by 55%.• Led a reorganization with a location strategy to move all remaining global regional support to India. Completed project on time and budget, realizing quicker than expected stabilization with improved customer satisfaction.• Led the team from the worst performing service unit in the Global Business Services (GbS) organization to the leading unit for performance, cost savings and progress towards the goal of transforming to a Global Value Center, supporting business objectives.
Experience
Global Director Purchasing Shared Services
Apr 2018 — Present
Education
Fairleigh Dickinson University
BS, Accounting
1978 — 1982
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