John T.
Senior IT Operations Lead - Cross Commodity & Logistics @Shell
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WORK HISTORY
Senior IT Operations Lead - Cross Commodity & Logistics @Shell
IT Operations Lead for Shell\'s Trading & Supply Cross Commodity & Logistics organisation.
EDUCATION
The Open University
BA Humanities, History of Art / Creative Writing
ABOUT JOHN T.
Experienced IT Operations manager within Retail Payments, Settlement, Digital, B2B business operations and B2C Loyalty environments providing 24x7 services for hosting and application support services to the Shell Retail business. PCI/SOX Compliant operational delivery and multi-vendor management across E2E service.IT / Telecoms Operational service performance management across all customer journey touch-points. Vendor and SLA/performance management on both client and vendor side ensuring maximum value is obtained from partner and supplier contracts.Program Management of cross-functional E2E business process/continuous improvement/service transformation projects covering full customer journey.Customer Satisfaction & Loyalty Programme management across the whole E2E cycle from initial scoping to full business rollout.IT software, solutions and services project delivery utilizing formalized Prince 2 methodology in B2B, Telecoms, and Energy markets.Client services management – analysis of business requirements, process analysis and solution provision and implementation
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