John Surendranath G

About John Surendranath G

General Manager with over 20 years of global hospitality experience, including 15 years in leadership roles with Accor. Proven track record in driving P&L performance, strengthening guest satisfaction, and leading diverse teams across India and the UK.I lead with clarity, accountability, and a people-first philosophy building empowered teams, optimizing operations, and translating service excellence into consistent, measurable business results. I am passionate about building systems, teams, and cultures that not only perform - but endure!

Experience

1. General Manager

   Accor

   Aug 2024 — Present · ibis Hyderabad HITEC City, IN

   Part of the ibis brand – 50 years strong with 2,500+ hotels across 79 countries on 6 continents (as of December 31, 2024).Managing overall operations at ibis Hyderabad HITEC City – the city\'s first ibis hotel, strategically located in the heart of the tech and business hub. The property features 178 well-appointed rooms, an all-day dining restaurant, a stylish lobby bar, a fitness centre, and 861 sq. ft. of flexible conference space.Focused on delivering convenient comfort and 24/7 service, in line with ibis’ global standards. Driving operational excellence, guest satisfaction, and brand presence in one of India’s key urban markets.

Education

• Sheffield Hallam University

  Master's of Science, International Hospitality Management

  2005 — 2007

• Christ University, Bangalore

  Bachelor's of Hotel Management

  2000 — 2004

• Cornell University

  eCertificate Program for, Business Administration, Management and Operations

  2020 — 2021

• St Joseph's University

  Pre University

  1997 — 1999

Skills

• Pre-Opening
• Hospitality Management
• Hospitality
• Menu Development
• Hotel Management
• Revenue Analysis
• Hotels
• Yield Management
• Micros
• Hospitality Industry
• Training
• Front Office
• Management
• Food & Beverage
• Customer Service
• Rooms Division
• Food