John Strowger
Front Office Manager @InnVest Hotels
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WORK HISTORY
Front Office Manager @InnVest Hotels
Winnipeg, MB, CA
Conducted staff performance reviews and handled recruitment, selection, and onboarding.• Managed operations, ensuring compliance with company policies and asset protection• Oversee both the Front Desk & Housekeeping Department • Implemented new training programs to increase customer service and sales revenue• Client relationship building• Scheduled staff shifts, breaks, and assigned daily tasks and projects.• Addressed disciplinary issues and acted as hotel duty manager when required.• Conducted daily room inspections• Followed up on task completion, guest check-ins/outs, and ensured excellent customer service.• Approved and processed guest refunds, and managed accounts receivable and billing accuracy.• Checked emails daily to address hotel issues and reviewed distribution channels.• Payroll and Schedule using UKG Software• M3 accounting software for daily entries
EDUCATION
CDI College
Diploma, Accounting & Payroll Administrator
ABOUT JOHN STROWGER
As the Front Office Manager at InnVest Hotels, I oversee operations for both the Front Desk and Housekeeping departments, focusing on client relationship building, sales, and conflict resolution. My role includes conducting staff training, managing recruitment and onboarding, and implementing strategies to enhance customer service and drive revenue growth. With over six months of leadership experience in this role and prior experience in guest services, I am committed to maintaining operational excellence and ensuring compliance with company policies. By fostering a culture of exceptional service, I aim to deliver seamless guest experiences while supporting accurate billing processes and efficient workflows.
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