John Stockdale

Customer Care Associate @Alliance Data Card Services

US

As a Customer Service Representative, i deliver a unique customer service experience utilizing my effective questioning and listening skills to anticipate and determine the customer’s needs and concerns, to ensure a high level of customer satisfaction. This involves, answering incoming calls and assisting customers as needed by properly handling account inquiries, complaints, and providing solutions in courteous and timely manner. Specific duties for this call center CSR role include, but are not limited to: • Using our computer system and customer care guidelines with your listening and problem-solving skills to investigate and fix customer’s issues• Putting into action your good judgment to know when to ask for help with a customer, how to interpret a customer’s financial profile and how to balance taking care of the customer with taking care of our client’s business• Updating the computer system during and each call to keep our systems up to date• Striving to achieve or exceed goals through teamwork within a friendly competitive environment• Maintaining composure when handling escalated/difficult calls• Maintaining a high level of attention to details