John Starr

About John Starr

Over 20 years of management consulting experience leading projects across multiple industries including: financial services, insurance, healthcare, telecom, manufacturing, retail, technology, energy, and shipping. Operational Executive who transforms organizations through reengineering business processes and reducing organizational complexity. Proven leader who helps companies focus on their customers’ needs and develops solutions that reduce cost and grow revenue. Highly effective leader who is performance and accountability oriented, with a demonstrated history of high achievement and exceeding goals. Talent for making rapid assessments of diverse situational challenges and developing and leading the resulting action plans. PMP that has delivered multi-national projects and focused on customer strategy, CRM, and call centers. MBA from University of Chicago Graduate School of Business. Manager at Big 4 management consulting firm. Strategic and Operational Planning • Corporate Strategy Development • Operational Planning and Efficiency Improvement • Strategic Plans, Mission, and Vision Revenue Generation • Revenue Generation and Business Development • Maximize Ongoing Revenue Streams • Profitability and Efficiency Leadership Organizational Leadership and Business Process • Business Transformation and Change Management • Process Improvement and Reengineering • Organizational Design and Development Customer and Engagement Management • Customer Relationship Management • Strategic Account Planning, Development and Retention • Assessment, Strategy and Implementation Services Specialties: CRM, Customer Strategy, Call Centers, Shared Services Organizations, Supply Chain, Operations, Process Improvement, Project Management,KPI Reporting and Metrics, Account Management, Team Management, Outsourcing, Cost Reduction, Revenue Generation

Experience

1. Senior Account Director Management Consultant

   Strong-Bridge Consulting

   Aug 2012 — Present · Seattle, WA, US

   Strong-Bridge is a management consulting firm. We help businesses develop and deliver imaginative, yet pragmatic strategies that generate lasting results. Business Results driven Program Leader that works with clients to help deliver strategic projects across supply chain, operations, call center and customer service, and IT. Client relationship leader that always puts clients first and leads teams to deliver real business value. Experienced Management Consultant that manages large cross-functional projects.

Education

• The University of North Carolina at Chapel Hill

  BA, Economics

  1986 — 1990

• The University of Chicago Booth School of Business

  MBA

  1992 — 1994