John Sopchak
Experienced sales executive with a passion for helping people and organizations solve challenges that restrict growth and competitive differentiation
- Role
- Account Executive at Waterfield Tech
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
Experience
Account Executive
Feb 2023 — Present
Waterfield transforms customer engagement for organizations worldwide. Our breakthrough innovations in contact center technology, automation (conversational/generative Al) and workforce engagement reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce.We work with all facets of your business to identify, validate and document your underlying needs, use cases, business requirements and known initiatives to ensure the success of all stakeholders. Our CX Practice Teams combine Service Design elements with Strategic Consulting input to formalize the appropriate Technology and Onboarding recommendations. We then execute our Operations Excellence to deliver transformative contact center experiences that dramatically improve the total cost to serve. We help companies reduce customer effort, enable contact center staff to be more effective, render business insights and management tools to the business.Achieved President\'s Club within my first year.
Education
State University of New York at Oneonta
BS
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