John Smith

Managing Director, Emea @Fiserv

Colchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2015 — Present

Managing Director, Emea @Fiserv

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EDUCATION

1991 — 1994

Kingston University

MBA, Business Management

SKILLS

BankingContract NegotiationProcess ImprovementBusiness TransformationCustomer ServiceIT OutsourcingNegotiationBusiness DevelopmentBpoManagementCrmItoGovernanceStrategyCustomer RelationsOutsourcingBusiness Process Outsourcing (Bpo)People ManagementP&L ManagementCustomer Relationship Management (Crm)LeadershipIntegrationBusiness StrategyNew Business Development

ABOUT JOHN SMITH

An experienced business leader with significant success in Outsourcing (BPO and ITO), Systems Integration and Sales with particular emphasis on the Financial Services sector. Led complex global business P&L’s with substantial growth and transformation agendas and complex governance structures including formal Board / Committee arrangements. Able to develop people and build world class motivated teams focused on bottom line performance. Managed ‘factory’ environments with significant union relationships. Created and executed the strategy that led to the formation of iPSL a Joint Venture outsourcing organisation in Financial Services. Held Board positions in Unisys UK and iPSL. Significant international experience including overseas assignments. A proven client relationship builder with excellent communication skills. Commercially experienced with demostrable negotiation skills.Specialties: Outsourcing (BPO and ITO)Business Growth and DevelopmentFinancial ServicesStrategy Development and ExecutionCommercial negotiation

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John Smith — Managing Director, Emea at Fiserv in Colchester, GB | Unifers