John Samuel Arthur
Audio Visual Services Team Lead @Mizuho
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WORK HISTORY
Audio Visual Services Team Lead @Mizuho
Facilitating high-quality audio-visual and conferencing services in alignment with business priorities and objectives. Ensuring the delivery of white glove services for C-level executives and VIP clients and enabling employees to utilise AV services accordance to SLA and technical requirements.• Coordinating operational activities, AV services delivery, monthly service reviews (MSR), meeting SLAs and receiving recognitions for delivering great services.• Integrating identity lifecycle best practices (provisioning, de-provisioning, endpoint security reviews) across AV and unified communications systems to achieve zero (0) non-conformity in security control management• Ensuring proper documentation of operational manuals for business continuity, training and coaching of technician ensuring high service support quality for the client.
EDUCATION
University for Development Studies
Bachelor of Science
SKILLS
ABOUT JOHN SAMUEL ARTHUR
I am a curious and results-driven IT and Security professional with over 14 years’ experience leading secure technology operations for global brands. I specialize in IT service management, security governance, and identity & access management across diverse markets. My strength lies in bridging the gap between operations and security, driving high compliance, operational efficiency, and user satisfaction. I’ve led enterprise-scale IT operations across 25 countries, secured ISO 27001 certifications, implemented MFA, ServiceNow and IAM frameworks, and improved service desk efficiency for users. I’m keen to exploring mid-level roles in: • Security Risk & Compliance • Identity & Access Management • IT Operations ~ Certifications: Security+, CCNA, ITIL v4, Azure Fundamentals, etc.~ Open to hybrid/remote roles across London & EMEA Let’s connect if you’re building a secure, high-performing IT environment or if you\'d like to collaborate!
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