John Samuel
Business Analyst | Product Owner (PSPO I) Certified | Enhancing Business Processes & Delivering Customer-Centric Solutions
- Role
- Business Analyst at Tata Communications Transformation Services (TCTS)
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About John Samuel
I’m a Business Analyst and Certified Product Owner specializing in transforming business…
Experience
Business Analyst
Tata Communications Transformation Services (TCTS)
Oct 2024 — Present · Chennai, IN
Major Duties and Responsibilities:Collaborate with stakeholders across departments to gather, analyze, and document business requirements that drive effective solution design and implementation.Lead requirement elicitation sessions, process mapping, and gap analysis to support business needs and technology alignment.Support multiple project phases including planning, development, testing, deployment, and post-implementation review.Act as a bridge between business teams and technical developers, ensuring clear communication and mutual understanding.Develop functional specifications, user stories, and test cases, facilitating User Acceptance Testing (UAT) to validate system deliverables.Drive change management activities, including user training, documentation, and support to ensure smooth transitions.Monitor project progress, risks, and issues, and provide timely status updates to stakeholders.Migration Project Highlights:Spearheaded business analysis for system migration projects, facilitating the transition from legacy systems to new platforms with minimal business disruption.Conducted detailed gap analyses and data validation plans, ensuring data integrity and seamless process flow throughout migrations.Coordinated cross-functional teams—including business users, IT, and vendors—to align migration timelines and resolve issues proactively.Developed comprehensive training materials and led workshops that improved user adoption rates post-migration, reducing support needs.Monitored post-migration performance, gathering user feedback to optimize system functionality and address business challenges.
Education
Anna University Chennai
Master of Science - MS
2018 — 2020
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