John Salmans
Director of Technical Engineering @Dp Solutions
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WORK HISTORY
Director of Technical Engineering @Dp Solutions
Manage and understand the daily activities of the Technical, Service & Deployment Engineers.• Mentor, develop and improve usage of Support resources and increase productivity of the team.• Communicate with all parties to guarantee customer expectations are met, and employees are mentored and developed.• Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary while keeping management informed.• Develop a plan for remediation, and if needed attain additional resources from other departments.• Assist the team leads in mentoring, development, and client success.• Ability to assist in defining customer success.• Manage and assist the team leads in the development of the team by ensuring that daily tasks and activities are in line with their career interests, the needs of our customers, and the overall success of DPS.• Assist the Technical Engineer team in design and development of tasks, to assist in a better customer engagement.• Review processes, documentation, templates, etc to assist in the overall success of the team.• Contribute to the continuity of services by providing the necessary leadership and mentorship.• Communication and resolution of problem investigations and resolution as required, keeping management informed.• Ensuring risks that are identified, communicated, and mitigated and that service remediation is delivered successfully.• Design and maintain process documentation for the Technical Engineer team, provide communication, mentorship to the team leads and the balance of the team.• Manage the process of implementing change efficiently and effectively.• Orchestrate with the team appropriate resources to achieve effective, efficient client user onboarding, deployments and engagements.
EDUCATION
Blinn College
CMST, Computer Studies
San Antonio College
N/A, Computer Studies
University of Maryland Global Campus
IFSM, Information Systems Management & Computer Studies
SKILLS
ABOUT JOHN SALMANS
Information Technology Professional with 30 plus years of technical and managerial…
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