John Ryall

About John Ryall

Experienced Director Of Operations with demonstrated history of working in multiple roles across the hospitality industry. Skilled in Multi-Unit Management, Staffing + Development and Employee Relations + Retention. Has managed restaurants of varying sizes, including full-service properties and locations within hotel casinos; skilled in catering for speciality events + services, management of 190+ person teams, and menu development + implementation across restaurant categories. Excellent customer service + guest relations skills that have been honed over 30+ years within the hospitality sphere.

Experience

1. Director of Operations

   BJ's Restaurants, Inc.

   Jan 2019 — Present · Warwick, RI, US

   Across tenure, has overseen 5-7 individual locations in 6 states (Massachusetts, New York, New Jersey, Rhode Island, Connecticut, Pennsylvania)- Directly supervises up to 7 General Managers at a given time, with a focus on professional development + growth within the company- Developed + mentored 8 General Managers through the process of receiving BJ\'s Annual \'Top Performers\' recognition- Furthered DEI initiatives as a part of BJ\'s\'\'WeCan\' program, which focuses on promoting female-identifying team-members to leadership roles- Earned 37 quarterly \'RockStar\' Awards for bar, dining and kitchen metrics surpassing anticipated goals- Since 2019, has lowered regional food cost to -1.76% theoretical variance.

Education

• West Valley College

  Associate of Arts, General Studies

• Lynbrook High School

  High School Diploma