John Royar

About John Royar

Technical Professional with 25+ years’ experience Who can Lead, Manage and Advance functionally diverse organizations in challenging Government, Non-Profit and Public sector environments - examples of these teams and environments: • Technical hands-on experience in managing/supervising, planning/designing, assigning task/managing risk/maintaining schedules, installing, supporting, budgeting, training, and debugging/troubleshooting wired and wireless telecommunications infrastructure, IT (voice, data, video services across global networks and application/computer/database infrastructures), carrier level data center implementations and Space Operations. • Extensive experience managing global geographically dispersed locations. • Broad product knowledge, IT system engineering, test and acceptance, contact/call routing strategies, system administration, Voice over IP (VoIP) routing strategies, Networking and storage infrastructures, compliance with standards. contingency and crisis management, project management, classroom instructor, facility management, IT ITIL service management (change management, incident management, problem management), space operations and spacecraft payload control, experience with MS O365 admin portal as well as all Office Applications (Word, Excel, Power BI, Visio, Project, MSSQL, Teams and Visual Studio), experience with Google domain admin portal and functions, government procurement (USAF Contracting Officer Technical Representative (COTR), Non-Profit E-Commerce web hosting, DNS admin, Council Commissioner, Non-Profit Board Officer, and Ability to work well and make quick decisions under pressure.Previous TS-SCI with Poly

Experience

1. Sr Major Incident Management

   Capital One

   Jan 2021 — Present

   Senior Major Incident Management provides critical incident management as a service to the enterprise, tasked with the primary goal of restoring system availability as quickly as possible for Customers. Help with identification, troubleshooting and resolution of any critical incidents impacting Customers and/or other parts of business, providing 24x7 coverage for all of lines of businesses.• Provide focus, direction, and create a controlled environment for swift recovery.• Be the obvious individual on the bridge that participants will seek for updates, guidance, questions, and other critical facilitation needs.• Capture good incident documentation and deliver quality communications along with balancing a high attention to detail, excellent people skills and perseverance in a fast-paced environment.• Assess priority for major incidents with support teams and senior IT/Business Leadership.• Ensure required participants are on the bridge and perform bridge management.• Support Technical Recovery Exercise (TREx) events as requested.• When not managing a critical incident, maintained excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise.• Consulted for Major Incident debriefs with Problem Management team.• Provide after hour Enterprise Technology Change Management for \"Urgent\" changes.Major Tools Used: GSuite, Zoom, Slack, Service Now, AION (Internal Incident Management tools), AWS, Change Restriction Calendar, Enterprise Dashboards, CloudDoctor, PagerDuty, Phone/Voice, Pulse and others.

Education

• Air University

  Senior Noncommissioned Officer Academy

  1998

• Community College of the Air Force

  Electronic Systems Technology

• Air Force Logistics Command

  Noncommissioned Officer Academy

  1987

• Defense Systems Management College

  Fundamentals of Systems Acquisition Management

  1994

Skills

• Computer Network Operations
• Team Leadership
• Network Design
• Vendor Management
• Video Conferencing
• Camping
• Project Estimation
• Incident Management
• Space Operations
• Customer Service
• Managed Services
• Cross-Functional Team Leadership
• Scout Leadership
• Wan
• Unified Communications
• Spectrum Analyzer
• Change Management
• Mpls
• Web Development
• Boy Scouts
• Synchronization
• Telecommunications
• Call Center Architecture
• Management
• Team Building
• Project Management
• Avaya Ip Telephony
• Lan-Wan
• Supervisory Skills
• Satellite Communications
• Wireless Technologies
• IT Operations
• Requirements Analysis
• Ivr
• Mission Oriented
• Cloud Computing
• Cisco Technologies
• Ethernet
• Church Administration
• Problem Management