John Rojas
Customer Care Manager at Pulte Homes
- Role
- Customer Care Manager at PulteGroup
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Customer Care Manager
Oct 2024 — Present · US
Schedule and supervise trade partner/ subcontractor repairs in homes after delivery to homeowner• Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc• Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days• Work with Construction Manager on special projects as needed. • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
Education
Florida Institute of Technology
Bachelor of Business Administration (BBA), Business Administration and Management, General
1995 — 1999
Skills
- Loan Origination
- Real Estate
- Mortgage Lending
- Reverse Mortgages
- Fha Financing
- Customer Service
- Refinance
- Finance
- Banking
- Residential Mortgages
- Credit
- Mortgage Banking
- Loans
- Fha
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