John Riley
Contact Center Executive
- Role
- Director of Customer Service at Cgs Administrators, Llc
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About John Riley
Dynamic and proactive executive with a record of demonstrating superior leadership in a customer service environment, enhancing the customer experience, analyzing data to determine future improvements, and developing meaningful metrics to improve performance at all levels of the organization. Skilled in implementing technology to reduce costs, leading collaborations among multi-disciplinary stakeholders, and making critical decisions during challenges. Ability to design new initiatives, evaluate existing systems, and maintain operations through changing environments.
Experience
Director of Customer Service
Jun 2024 — Present · Nashville, TN, US
Education
Old Dominion University
BS, Mechanical Engineering
Skills
- Business Process Improvement
- Budgets
- Insurance
- Cross-Functional Team Leadership
- Outsourcing
- Leadership
- Workforce Management
- Process Improvement
- Data Analysis
- Contact Centers
- Business Analysis
- Customer Service
- Management
- Team Building
- Program Management
- Analysis
- Call Centers
- Healthcare
- Health Insurance
- Project Planning
- Business Process
- Team Leadership
- Call Center
- Speech Analytics
- Operations Management
- Coaching
- Project Management
- Marketing
- Customer Experience
- Strategic Planning
- Customer Satisfaction
- Training
- Vendor Management
- Performance Management
- Crm
- Sales
- Strategy
- Change Management
- Quality Assurance
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