John Ribando

About John Ribando

Managed, trained and supervised numerous investigators, claim representatives, and claim processors, in an environment of high-level customer service, while motivating team performance. Managed operations to ensure our customers received a remarkable experience while ensuring the attainment of organizational goals.Specialties: Special Investigative Unit (SIU) Litigation Management Customer Service and Satisfaction Regulations 64, 68 and 95 Property Damage, Bodily Injury Claims, No Fault Claims Cost-Reduction Strategies Complaint Handling & Resolution Teambuilding & Training Preparing Budgets NY, VT, CT License Microsoft-Word, Excel and Power Point

Experience

1. Field Implementation Coach

   State Farm

   Mar 2019 — Present · Elmont, NY, US

   Key member of the leadership team serving as process consultant with a focus on the adoption of technologies and initiatives to help independent contract State Farm agents and their team members maximize sales opportunities. Establishes continuous improvement systems that allow knowledge transfer and behavioral development to flourish and respond to changing marketplace. Understand the needs of independent agents and effectively influence the adoption of marketing and sales processes and practices.Improve sales processes to align with Enterprise and Agent goals in multiple lines by providing agent support with marketing and sales process strategies. Execute on activations and deployments with Sales Leader, Market Area Executive Leadership, and Corporate Agency to provide integrated technology and system consulting for agents and agent\'s team members.Provide expert coaching and influence early adoption of various technology platforms and initiatives for agents and Field Leadership. Coach agents on analyzing data to identify gaps in process and recommend tactics for agent selection and implementation to close gaps. Influenced and coached agents to diversify their digital marketing plan utilizing a new digital space vendor. Worked in conjunction with each agent to create a tailored approach to meet their needs, resulting in the highest number of actively engaged agents in the enterprisePeer development leader and new-to-role advisor.

Education

• American Institute for CPCU

  Associate in Insurance Services, Property and Causality Insurance

• American Education Institute

  Senior Claim Law Associate, Property and Causality Claims

• St. John's University

  Associate Degree, Liberal Arts

  1986 — 1989

• American Institute for CPCU

  Associate in Claims, Claims

• St. John's University

  Bachelor in Arts, Psychology

  1989 — 1990

• Dowling College

  Masters in Business Administration, Business Administration and Management, General

  2005 — 2007

Skills

• Property & Casualty Insurance
• Professional Liability
• Property Damage
• Legal Liability
• Litigation Management
• Liability Analysis
• Disability Insurance
• Commercial Insurance
• Investigation
• Insurance Law
• Casualty
• Umbrella Insurance
• Homeowners
• Claims Investigations
• Underwriting
• Personal Injury
• Liability
• Civil Litigation
• Property Claims
• Claim Investigation
• Health Insurance
• Claim
• Claims Handling
• Private Investigations
• Arbitration
• Litigation
• Workers Compensation
• Casualty Insurance
• Claims Management
• Training
• General Insurance
• Fraud
• Accident
• Subrogation
• Commercial Lines
• Life Insurance
• Claims Resolution
• Insurance
• Workers' Compensation Claims