John Rhoads
Director, Design, Process & Improvement at Kemper
- Role
- Director, Design, Process & Improvement at Kemper
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About John Rhoads
Highly accomplished and results-oriented leader with a proven track record of driving operational excellence and continuous improvement within the insurance industry. Expertise in claims management, process optimization, technology integration, and talent development. Adept at building strategic partnerships, leading cross-functional teams, and delivering innovative solutions that enhance efficiency, reduce costs, and improve customer satisfaction.
Experience
Director, Design, Process & Improvement
Sep 2020 — Present · Charlotte, NC, US
Ownership of process management and improvement across all phases of the claim lifecycle for Property and Preferred Auto segments. Includes identification, tracking and driving targeted improvement of Key Performance Indicators within assigned organization, working in collaboration with Claim Senior Leadership-Leading initiatives to modernize and streamline claim operations in Auto and Property through development of strategic vendor partnerships-Responsible for vendor relationship management, procurement operations, contract negotiation and contract maintenance-Built and maintained strategic partnership with claim leadership, staff, Learning and Development, IT and cross- functional claim product teams to meet the needs of the business in terms of workflow, technology and file quality-Responsible for leadership of Claim Innovation Team responsible for all aspects of Guidewire 10 framework in partnership with Claim IT Services.
Education
Penn State University
Bachelor of Science (B.S.), Business/Managerial Economics
1996 — 2000
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