John Reynolds
Senior Manager Financial Services Transformation and Regulatory Change @KPMG UK
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WORK HISTORY
Senior Manager Financial Services Transformation and Regulatory Change @KPMG UK
GB
Providing a portfolio of UK & Global financial services firms (across Banking, Building Societies, Insurance and Wealth & Asset Management) with: — Leading on risk and compliance transformation programmes including delivery as Consumer Duty Programme Director in multiple large Banks/Insurance firms. — Advice within financial services sector on business transformation and the impact of the changing regulation and firms tech led responses to these changes. — Design and implementation of enterprise-wide business and Risk Management Frameworks (e.g MI, Governance, control standards and policies). — Managing regulatory change programmes. — Providing subject matter expertise on regulations (e.g. Consumer Duty) and how this impacts the client.
EDUCATION
University of Washington
BA, Psychology
APM
PMQ (Project Management Qualification), Project & Programme Management
APM
PRINCE2, Project Management
ABOUT JOHN REYNOLDS
International senior leader with 20+ years experience in the Financial Services sector. Has a track record operating as an industry practitioner at director level with broad experience in designing & delivering large complex transformations across the 3 lines of defence within tier 1 global banks, FTSE 100 Insurance/WAM firms and UK Building Societies to meet regulations, change culture, increase profitability, realise operational efficiencies and enhance customer experience. Change & Implementation – Designing & delivering Digital, Regulatory, Cultural & Continuous Improvement changes. Programme management experienced in leading transformations using Prince2, Agile, Lean 6 Sigma and Customer Journey Mapping techniques. Leadership – Development of highly engaged award winning teams of scale that deliver outstanding products and services to consumers while meeting all regulatory requirements. Includes multi-site retail banking branch networks & telephony complaints handling teams. Business Transformation – 100% record of success in TOM design/implementation and turning around troubled businesses to achieve sustained high commercial growth, delivery of market leading client experience and adherence to conduct & operational risk controls and regulations. Meeting Regulations -through teams and change products. Includes; Operational Risk Management, Corporate Governance, Compliance & Conduct Risk. SME knowledge used to advise teams across disciplines in; Comsumer Duty.
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