John Reid

About John Reid

Results oriented Patient Support Leader with 15+ years developing and implementing Patient Program excellence, improvement, and growth strategies. Expertise in combining senior leadership and development with process & financial metrics insights. Cross-function/Cross-department communication strengths within a matrix environment. Strong ability to set expectations, deliver implications and direction through data and clear, simple communications. Extensive experience launching and leading successful programs, partnering with internal and external vendor teams, maximizing profitability. Patient First mentality, strong partner with HCPs, Payers, Pharmacies. Patient Services Hub Leader. Served as the business owner to stand up new benefit investigation, reimbursement, copay programs across multiple product launches, 3 high performing companies, many rare disease indications. Reaching and exceeding program goals for conversion rate, cycle time, quality, and REMS compliance. Highly Effective Negotiator. Developed new business segments in Channel Operations including contract element development, partnership with legal and compliance, and relationship building with the client. Established a new Criminal Justice Pharmacy business and expanding a limited distribution product into Regional Territories, exceeding Regional targets by 400% in month one. Data-driven Decision Maker. Coached and guided the C-Suite and Senior Department Leaders on Operational issues defining the Patient Journey and creating alternative paths to success while tempering expectations and bringing a calm confidence to the Launch Team. Optimized staff size, controlled operating expenses, exceeded Operational goals. Strategic Advisor. Recommended and defended a robust Patient Services project/program list by partnering with Sales, Marketing, Finance, HR, Compliance. Key Advisor to the Vice President establishing trust and confidence across the portfolio. Balanced >$60 million Annual Operating Plan year over year including FTE Allowances and Operating Expenses.

Experience

1. VP, Patient Support

   Cycle Pharmaceuticals

   Mar 2021 — Present · Charlotte, NC, US

   Responsible for US Commercial Patient Support functions including new patient enrollment, benefit verification/prior authorization, copay reimbursement, free and commercial goods, clinical education management.* Created Cycle Vita, Cycle\'s Patient Support Hub, from the ground up from business requirement development to vendor selection, including oversight of the CRM & telephony builds- technology and budget.* Launched 4 new brands into Cycle Vita with two more planned in the near term (as of Aug 2022) including comprehensive program coordination with Sales, Marketing, Market Access, Legal & Compliance, and Finance.* Maintain close alignment with Sales, Marketing, Market Access, Legal & Compliance and Finance to create, maintain, and evolve business requirements supporting changing demands and new product launches.* Created staffing and talent recruitment matrix for Cycle Vita including compensation and personnel career growth & development ladders; retain coaching and development responsibility for all Hub roles in partnership with HR.

Education

• King University

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services, Magna cum Laude

  2002 — 2004

• Purdue University

  Master of Business Administration - MBA, Business Administration and Management, General

  2007 — 2010