John Reddy
Vice President, Data & Analytics Delivery @ Genpact. Customer focused, results driven, building high-performance teams!
- Role
- Vice President, Service Delivery & Operations at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About John Reddy
Executive Summary: • Senior IT leader with 22 years of experience, currently managing a $30Mn P&L and leading global delivery teams of 800+ FTEs. • Extensive leadership experience across Software Delivery, IT Operations, Governance, Portfolio & Program Management, ITSM, Service Management, End User Computing, Infrastructure Management, Solutions, and Transitions. • Proven success in building and leading Centers of Excellence (COEs) in Data & Analytics, Hyperion/EPM, Cloud, Platform, Infra Teams and Service Desk operations. • Led and scaled large L1–L3 delivery organizations with 800+ FTE span of control, driving operational excellence, growth, and consistent service delivery. • Strong expertise in service optimization, cost productivity, and organizational transformation through standardized frameworks and governance. • Hands-on experience in RFP solutioning, pricing, contract renewals, SOWs, and transition-to-support initiatives. • Decisive leader with strong business acumen, stakeholder management, and communication skills, recognized as a trusted customer partner delivering sustained business value.Key Skills: Strategic & Thought Leadership Strong Business Acumen 360° business view and exposure - Blend of Delivery, Operations, Technology, Finance, PMO & Governance Program / Account Management Project Management - SDLC, Agile, DevOps Transitions (Toll Gates based) ITIL Operations (Major Incident Mgmt, Problem, Change) Merger & Aquisition Change agent - Open to Change; Accept Adapt & successfully drive Organization changeCertifications: ITIL Service Operations, ITIL Foundation SAFe 4.0 Agilist Green Belt Certified Lean Certified CCNA Certified PMP Trained Microsoft Azure Foundation Trained
Experience
Vice President, Service Delivery & Operations
Dec 2025 — Present · Hyderabad, IN
Service Delivery and Ops Leader, Data & Analytics, Mfg Accounts.
Education
Don Bosco High School Hyderabad
B.Sc., Computers
2001 — 2004
Osmania University
Bachelor of Science (B.Sc.), Computer Science
2001 — 2004
Acharya Nagarjuna University
Master of Business Administration - MBA, HRM
2016 — 2017
Skills
- Project Management
- Sla
- Vendor Management
- Pmp
- Service Delivery
- Business Analysis
- Knowledge Management
- Service-Level Agreements (Sla)
- IT Operations
- Itil
- Transition Management
- Team Management
- IT Service Management
- Management
- Change Management
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