John Rajkumar
Customer Support Leader | Scaling Global SaaS Support (24×7) | CX, Support Ops, Voice of Customer
- Role
- Customer Support Manager at CYGNVS
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About John Rajkumar
Customer Support and Operations leader with 18+ years of experience scaling global 24×7 SaaS support organisations across cybersecurity, subscription billing, e-commerce, and enterprise platforms. Proven in SLA recovery, operational excellence, and cross-functional leadership. Strong advocate for Voice of the Customer, self-service adoption, and data-driven support transformation.
Experience
Customer Support Manager
Jul 2024 — Present · Chennai, IN
Education
Newcastle University
M.Sc, Communication and Signal Processing
2005 — 2006
KCG College of Technology
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
2000 — 2004
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