John R. Mattox

About John R. Mattox

I lead analysts and collaborate with L&D leaders to determine business needs and set measurement strategies. Those strategies are converted into tactical plans to evaluate the effectiveness of HR interventions, particularly learning programs. The goal is to leverage technology tools to create scalable, sustainable processes that produce a continuous flow of results to stakeholders via reports and dashboards. My team consults with stakeholders to monetize benefits, control costs, and demonstrate ROI. Most importantly, we bridge the gap between reporting and insights so our stakeholders can act upon the results we provide. I take pride in bringing innovation to our efforts including the application of advanced statistics to determine drivers of outcomes and AI to provide insights and increase efficiency. I also take pride in supporting the mental and emotional well-being of my teams. Only 1 of 18 direct reports has left voluntarily.

Experience

1. Senior Manager

   PwC

   Oct 2021 — Present · Franklin, TN, US

   Lead the Evaluation & Assessment team (N = 8 in US & India) for US L & DFocus on stakeholder needs to develop comprehensive measurement solutions for L & DDevelop and document scalable processes which integrate SaaS products for evaluation & assessmentOversee operations to extract, transfer & load data from vendor systems to data mart using APIs & SQLGather, analyze and report data to inform L&D of program effectivenessUse HR data (People Survey, Diversity & Inclusion, and Retention information) to demonstrate impactOversee team that leverages Tableau, PowerBI, Alteryx and SPSS to analyze dataCreate predictive models for continuous improvement of L&D programsExperiment with AI / NLP tool (BlueML) to increase efficiency of comment coding for training evaluationsManage project portfolio, staffing and team development

Education

• University of Memphis

  Ph.D., Psychology

  1993 — 1999

• The Johns Hopkins University

  Bachelor of Arts (B.A.), Psychology

  1989 — 1993

• The McCallie School

  HS Graduate

  1984 — 1989

Skills

• Data Analysis
• Statistics
• Program Evaluation
• Coaching
• Performance Improvement
• Metrics
• Consulting
• Needs Analysis
• Employee Engagement
• Leadership
• Qualitative Research
• Focus Groups
• Strategy
• Benchmarking
• Training
• Organizational Development
• Leadership Development
• Human Capital Management
• Author
• Management
• Program Management
• Talent Management
• Strategic Planning
• Performance Management
• Change Management
• Project Management
• Management Consulting
• Human Resources
• Analytics
• Team Building
• Workshop Facilitation
• Business Development
• Analysis
• E-Learning
• Human Capital
• Research
• Public Speaking
• Microsoft Office
• Customer Service
• Marketing