John R. Kramer

Manager, Guest Experience at Morey\'s Piers & Beachfront Water Parks

Role
Manager, Guest Experience at Morey\'s Piers & Resorts
Location
Cape May, NJ, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About John R. Kramer

8+ years of Guest Experience. Currently overseeing the operation and development of a world class guest service team made of 100 associates and supervisors that serve 4.5+ million visitors a summer.

Experience

  1. Manager, Guest Experience

    Morey\'s Piers & Resorts

    Apr 2022 — Present · Wildwood, NJ, US

    Oversee the onboarding, training and development of 100+ cashiers, guest service representatives, parking attendants, phone operators, departmental supervisors, and seasonal managers that service over 4.5 million guests a season-Assist in the development of guest experience enhancements and programs-Develop improved training programs and refresher courses designed to increase knowledge and broaden guest service for new and returning associates

Education

  • Lower Cape May Regional High School

    High School Diploma

    2016 — 2020

  • University of Phoenix

    Bachelor of Business Administration - BA

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John R. Kramer — Manager, Guest Experience at Morey\'s Piers & Resorts in Cape May, NJ, US | Unifers