John Priestly R
Cyber Security Engineer
- Role
- Cyber Security Engineer Wipro at Wipro
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About John Priestly R
Worked as Network Engineer in Royal bank of Scotland• Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services.• Proactive alerting and notifying stake holders during critical incidents and escalations.• Contributing towards ensuring IT uptime, and documentation.• Validating for desired performance and health status of all monitoring tools deployed in NOC• Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis.• Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution• Notifying incidents events using appropriate communication channels• Provide appropriate inputs to stake holders during Major incidents• Participate in all review forums to enhance process and procedure involving NOC operations• NICE and Verient tools for recording the voice calls and updating to businessTECHNICAL SKILLS • Knowledge of common monitoring tools, such as Solarwinds, and the ability to interpret the metrics.• Understanding of key network monitoring protocols including Cat, Riverbed, syslog, etc.• Knowledge in routing, switching and TCP/IP troubleshooting techniques.• Basic knowledge of the OSI model, diagnostic skills.• Knowledge of Windows, command line and system diagnostics• Knowledge in NICE and Verient for recording business calls• Ticketing tolls like HPSM and Service now for incident logging
Experience
Cyber Security Engineer Wipro
Jan 2022 — Present
Education
Karunya university
B.E, Electronics & Instrumentation
2007 — 2011
Rose mary matric Hr.sec school
12th, Maths Biology
2005 — 2007
Karunya Institute of Technology and Sciences
Master’s Degree, Embedded systems
2012 — 2014
Abraham james
10th; Matric
2005
Skills
- Cisco Systems Products
- Network Administration
- Avaya Ip Telephony
- Hpsm
- Incident Investigation
- Ccna
- Eagle Pcb
- Incident Management
- Nice Call Recording
- Ccnp
- Cisco Voip
- Cisco Call Manager
- Voice Mail
- Sla
- Embedded Software Programming
- Service-Now.com
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