John Perry
Practice Lead, Service Delivery Management @CDW UK
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WORK HISTORY
Practice Lead, Service Delivery Management @CDW UK
Peterborough, GB
Lead a skilled team of Service Delivery Managers and the Service Delivery Office to enhance team performance. • Drive innovation and efficiency while ensuring high-quality, affordable services with a focus on customer satisfaction. • Foster a collaborative environment that encourages continuous improvement and teamwork.
EDUCATION
Southfields College Liecestershire
AVCE in Hospitality & Catering Management (BB Award)
Loughborough University
National Diploama in Foundation Art & Design
University of Hertfordshire
Bachelor of Arts (BA), 3D Design
ABOUT JOHN PERRY
With over eight years as Practice Lead at CDW UK, I specialise in service management, leveraging ITIL expertise to foster team growth, streamline processes, and ensure high-quality, cost-effective service delivery. My work focuses on driving innovation and efficiency while prioritising customer satisfaction and empowering teams to thrive in a collaborative environment. At CDW UK, I lead service delivery teams to deliver impactful results, ensuring alignment with organisational strategy and continuous improvement. By creating efficient workflows and maximising utilisation, I contribute to enhancing the customer experience while promoting a supportive and evolving workplace culture.
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