John-Paul W.
Principal Technical Account Manager
- Role
- Principal Technical Account Manager at LivePerson
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About John-Paul W.
I am a Strategic Technical Account Manager at LivePerson, a leading provider of conversational AI solutions for enterprises. With over 10 years of experience in client services and technical account management, I am passionate about building and maintaining strong relationships with customers, delivering value, and driving retention and growth.My field of expertise is in the Alts and M&A space, where I have developed a deep understanding of the market, the products, and the challenges. I leverage my skills in churn management and presentations to proactively identify and address customer needs, risks, and opportunities, and to communicate the value and impact of LivePerson\'s solutions. I also collaborate with internal teams, such as sales, product, engineering, and support, to ensure customer satisfaction and alignment. Additionally, I use my background in computer science and psychology to understand customer behavior, preferences, and feedback, and to tailor my approach accordingly.
Experience
Principal Technical Account Manager
May 2024 — Present · Boston, MA, US
Education
University of Massachusetts Amherst
Bachelor of Science - BS, Computer Science
University of Massachusetts Amherst
Bachelor of Science - BS, Psychology
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