John Parran

About John Parran

Highly focused on the seamless delivery of culture shifts, challenging assumptions around Processes, Operating Models and Organizational structure. A history of leadership across matrixed organizations underlines an ability to align diverging ideas towards collective objectives focused on impactful outcomes and shared success. An accomplished Human Resources, Learning Management and Organizational Change Management professional. Driven to structure change in a development centric environment characterized by respect, accountability and accomplishment. Advanced communication skills underline an ability to effect cultural transformations, embedding the objectives of inclusive spaces.Learning & Development | HR Strategy | Organizational Leadership | Culture Shifts | Workforce Planning | Policy Design and Implementation | Enterprise Needs Assessments | Strategic Planning | Stakeholder Collaboration | Capacity Building | Training and Development | Mentorship | Risk Management | HRIS |Project Management | Curricula Development | Skills Assessments | Instructional Design | Teaching

Experience

1. Director Customer Support

   Green Dot Corporation

   Mar 2026 — Present · Cincinnati, OH, US

   I oversee a dynamic team of Learning & Development, Quality Assurance, and Process Improvement professionals that provide holistic support to Green Dot\'s customer service agents around the world.

Education

• Northern Kentucky University

  Master’s Degree, Executive Leadership and Organizational Change

  2015 — 2017

• University of Cincinnati

  Bachelor of Arts (B.A.), Communication, General

  2001 — 2005