John Pappas
Sr. Project Manager (contractor) supporting Montgomery County Maryland Government Transit Department / PT - Teacher at The Knowledge Academy
- Role
- Teacher at The Knowledge Academy
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About John Pappas
I am a manager with experience in Program, Project, Operations, and IT Service Management. I am also an accredited teacher ITSM concepts (ITIL v4, ISO Internal Auditor). My engagements have a record of delivering services with increased effectiveness, efficiency, and sustained performance during my tenure. I am a proven leader and possess the following skills- Program Management- Project Management - Customer Advocacy- Service Catalog/Portfolio Management - Budget management - SDO and Operations Management- Telco management- ITIL Compliance- SOX Compliance- Project Analysis- Technical/Professional Writing- Resource Analysis & CoordinationI hold the following certifications/certificates:Project Management Institute – Project Management Professional #16•••16ITIL v3 FoundationsITIL v3 Intermediate – Release, Control & Validation v3 Intermediate – Planning, Protection, & Optimization #02••••••01-B2Q8ITIL v3 - 2011 – Operational Support & Analysis #31••••••••56ITIL v3 – 2011 – Service Offerings & Agreements #31••••••••09 ITIL v3 - 2011 - Managing Across the Lifecycle #31••••••••90ITIL v3 - 2011 - ITIL Expert Certificate in IT Management # 31••••••••91ISO/IEC FoundationsISO/IEC Internal Auditor (BSI # 72••••••••43)Microsoft Certified ProfessionalCompTia A+G.W. University/ESI International - Project Management Certificate
Experience
Teacher
Aug 2019 — Present · Washington, DC, US
Education
University of Maryland Global Campus
In progress, Business/Journalism
Skills
- Sdlc
- Film Production
- Social Media
- Film Criticism
- Security
- Enterprise Architecture
- Requirements Analysis
- Opinion Pieces
- Itil
- Hootsuite
- Creative Writing
- IT Service Management
- Change Management
- Microsoft Access
- Screenwriting
- Editing
- Configuration Management
- Event Planning
- Public Speaking
- Microsoft Office
- Government Contracting
- Process Improvement
- Visio
- Proposal Writing
- Pmo
- Pmp
- Team Leadership
- Matlab
- Research
- Project Planning
- Disaster Recovery
- Photography
- Imovie
- Project Management
- Review Articles
- Dod
- Organization
- Ms Project
- Systems Engineering
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