John Palmer R.
Segment Head @Tata Consultancy Services
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WORK HISTORY
Segment Head @Tata Consultancy Services
US
EDUCATION
Thiagarajar College of Engineering
Bachelor of Technology (B.Tech), Information Technology
ABOUT JOHN PALMER R.
Highly motivated, self propelled technology leader with a passion, commitment to achieve goal sets derived for successful forward move of the organization. Have 13+ years of IT Management, consulting and technical experience.In-depth knowledge on Retail Merchandising, Supply Chain and Point of Sales.Hands on experience in setting up a new support organizations for international expansion of Large Retailer.Extensive experience in delivering Operational Transformation, Service Optimization, Governance and Business development. Managed Operations in different technologies/packages including SAP,JDA, Retalix, Java, Unix, Windows & Mainframe.Core Expertise - Support modeling & establishment Service Level Management Metrics Establishment Command center for High priority incident response Operation center for Monitoring Expense Optimization Multi-location service delivery Multicultural team leadership Resource Management Continuous service improvement
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