John Pabon

About John Pabon

Accomplished leader with a career marked by Customer Success/Leading Operations and Project Management with valuable combination of senior management, technology experience and hands-on knowledge of operational functional areas. Excellent communication skills on different levels, from leadership to team members. Outstanding leadership skills of building and developing teams of high performers. Highly conceptual yet analytical thinker able to see the big picture while breaking down the problem into solvable parts. Passionate about taking complex situations and simplifying them through introduction of continuous improvements that cut costs while increasing productivity and effectiveness. Well versed in developing revenue generating strategies, identifying areas of maximum ROI. Demonstrated success streamlining business operations including financial controls, budgets, strategic planning, performance measurement and staff development. Results driven, creative problem solver with proven track record of revenue and EBITDA growth.

Experience

1. Senior Vice President of Operations and Governance for Technology

   Newmark

   Apr 2015 — Present · Chicago, IL, US

   Newmark Knight Frank provides client-focused real estate advisory services through world-class intellectual capital and resources across the globe. Bringing strategy and implementation together. Reporting directly to the Chief Operating Officer and Chief Financial Officer, responsible for integrating and improving overall operations across the organization by formulating best in class processes and strategic plans to enable scalability. Collaborated with peers and senior leaders to propose and implement operational improvements to increase operational efficiencies and financial performance. Developed and implemented Business Intelligence that provides visibility and transparency on the health of the Enterprise to the management. · Established controls and business processes that improved profits by $4.5M· Slashed $2.6M in annual cost and increased productivity by introducing, streamlining and automating processes · Substantially improved productivity while reducing staffing and operation costs by 28%· Implemented common platforms for operations/accounting across the organization. Established the company for scalability and growth· Created dashboards that aligned with the company goals resulting in $4.6M cost savings in 18 months · Established Voice of the Customer program that created a 98% client retention.

Education

• University of Illinois Chicago

  B.A., Design, Architecture

  1983 — 1988

Skills

• Change Management
• Strategic Business & Sales Growth Planning
•  Communication Excellence
• P&L Management
• Systems Development
• Technical Consulting
• Customer Relations Management
• Process Improvemen
• Architecture Management
• Negotiation & Relationship Development
• Competitive Positioning
• Productivity Enhancement
• Engagement Management
• Cafm
• Effective Governance
• Project/Program Finance & Budgeting
• Risk Management
• Forecast Management
• Ms Project
• Alignment of Systems & Processes
• Board-Level Presentations
• Organizational Alignment
• Sales & Vendor Management
• Archibus
• Project & Program Delivery & Outcomes Management
• Project & Program Management
• Profitability Improvement
• Application and Business Process Outsourcing
• Facilities Management