John Oconnor

Processing Supervisor @The Federal Savings Bank

Naperville, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2020 — Present

Processing Supervisor @The Federal Savings Bank

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Managed operations for a rolling monthly pipeline size in excess of 450 units and $145M in loan volume across 3 Consumer Direct loan production offices while overseeing 22 employees both onsite and remote. Successfully guided the team while working through the COVID pandemic. Developed a strong partnership with Sales, Underwriting, Compliance, and Closing. Always providing exceptional customer service to our customers while exemplifying our SEE principals. Subject matter expert in multiple projects (or pilots) including of revamping of regional manufacturing process.

SKILLS

Salesforce.comKey Account ManagementDirect SalesSalesLead GenerationCrmNegotiationContract NegotiationSellingSales ProcessAccount ManagementMarketingB2bSales OperationsCustomer RetentionCustomer ServiceCustomer SatisfactionNew Business DevelopmentSales ManagementBusiness DevelopmentCold Calling

ABOUT JOHN OCONNOR

An Operations Manager with extensive experience in the banking industry in a multitude of roles. Demonstrated ability to improve process efficiency and drive team members to stronger overall performance. Adept at collaboration with business stakeholders, subject matter experts, and cross functional teams to identify root cause and remediation strategies for problem resolution.

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