John Oconnor

Processing Supervisor at The Federal Savings Bank

Role: Processing Supervisor at The Federal Savings Bank
Location: Naperville, IL, US
LinkedIn followers: 500 followers

About John Oconnor

An Operations Manager with extensive experience in the banking industry in a multitude of roles. Demonstrated ability to improve process efficiency and drive team members to stronger overall performance. Adept at collaboration with business stakeholders, subject matter experts, and cross functional teams to identify root cause and remediation strategies for problem resolution.

Experience

Processing Supervisor
The Federal Savings Bank
Oct 2020 — Present
Managed operations for a rolling monthly pipeline size in excess of 450 units and $145M in loan volume across 3 Consumer Direct loan production offices while overseeing 22 employees both onsite and remote. Successfully guided the team while working through the COVID pandemic. Developed a strong partnership with Sales, Underwriting, Compliance, and Closing. Always providing exceptional customer service to our customers while exemplifying our SEE principals. Subject matter expert in multiple projects (or pilots) including of revamping of regional manufacturing process.

Skills

Salesforce.com
Key Account Management
Direct Sales
Sales
Lead Generation
Crm
Negotiation
Contract Negotiation
Selling
Sales Process
Account Management
Marketing
B2b
Sales Operations
Customer Retention
Customer Service
Customer Satisfaction
New Business Development
Sales Management
Business Development
Cold Calling

Contact information

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Work email
•••••@thefederalsavingsbank.com
Personal email
•••••@•••••.com
Direct dial
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Current company

The Federal Savings Bank

Financial Services · 1.4K employees · Founded 2012 · Chicago, Illinois, United States

As the largest, privately held, veteran owned and operated bank in the country, The Federal Savings Bank  focuses on mortgage lending because we know that home is more than just four walls. It’s the foundation for your dreams, memories, and legacy. It's the comfort that comes with stability and the vision of a secure future.   As a federally chartered bank, we are proud to be able to support your homebuying process in all 50 states.  With the strength of a national bank and the heart of a family-owned lender, we carefully match our home lending solutions to your specific financial needs, not everyone else’s.  We’re eager to make your home lending journey as smooth and efficient as possible through cutting-edge technology and personal, one-to-one care.   It’s our privilege to guide you from home loan to welcome home.   NMLS# 411500 The Federal Savings Bank is an Equal Housing Opportunity Co. and member FDIC.

thefederalsavingsbank.com

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