John Onum
Business Partner Support @BT Group
Signup · Get unlimited contacts
WORK HISTORY
Business Partner Support @BT Group
Greenock, GB
Respond to incoming business partners\' calls & emails promptly and professionally, within agreed service levels making pro-active calls where needed.Complete business partners\' requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to ‘get it right the first time’ demonstrating ownership and accountability to avoid repeat calls/follow-up/corrective actions and billing accuracy targets.Engaging with corporate and SME partners over the phone, via e-mail or chat. Building and developing relationships with these partners.Flexibility to cross-train and support with other complexities in the wider business area.
EDUCATION
National Open University of Nigeria
Master of Business Administration (MBA), Human Resources Management and Services
Benue State University
B.Sc, SOCIOLOGY
SKILLS
ABOUT JOHN ONUM
Meticulous Project Manager with over 2 years of experience in the IT sector, consistently…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.