John O.
Technical Support Manager/Analyst || Customer Service, Operations || Troubleshooting and Conflict Resolution || Continuously Learning and Elevating Skills For Career Growth
- Role
- Technical Support Manager at at & t (Remote) at Wipro
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About John O.
A good team player who is a reliable, dedicated professional, result-driven, confident…
Experience
Technical Support Manager at at & t (Remote)
Oct 2019 — Present
Streamline processes, achieving KPIs, SLAs, and project milestones, resulting in productivity improvement of over 95%.• Resolve over 40 daily inquiries via ServiceNow, conducting root cause analyses and delegating to a team of 10, boosting customer satisfaction.• Acted as SME by answering procedural questions and assist in resolving complex or escalated issues.• Lead project management, delivering solutions on time and under budget, enhancing issue resolution efficiency.• Cross-trained new team members, fostering a 65% jump in customer satisfaction and team engagement to support cross-functional department goals.• Manage the 150 TDM/Ethernet and MACD circuit orders lifecycle, coordinating with 10 suppliers and internal teams.• Manage multiple Federal Government circuit orders from initiation to activation, ensuring on-time completion and compliance with implementation timelines.
Education
New Horizons Computer Learning Centers
Certificate of Completion (CompTIA A+)
2016 — 2016
University of Benin
Bachelor of Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.