John Neu

About John Neu

As a Call Center Manager specializing in Confirmation, Sales Support, and Social Media Engagement, I lead a dynamic team dedicated to driving customer satisfaction and business growth through effective communication and strategic support initiatives.I oversee all operations related to appointment confirmations, ensuring client interactions are handled promptly and professionally. Additionally, I manage sales support efforts aligned with broader company objectives, ensuring our team delivers accurate, timely, and helpful assistance to both sales teams and customers.I support the team’s digital engagement efforts by promoting the use of social media to help maintain our brand presence, connect with customers, and assist with marketing initiatives. I work with team members to identify engagement opportunities, offer guidance when needed, and recognize their efforts in contributing to our communication goals.Known for my collaborative leadership style and commitment to team development, I provide ongoing coaching and performance feedback. I am dedicated to equipping my team with the tools, training, and support they need to thrive in their roles while upholding high standards of service and operational excellence.

Experience

1. Call Center Manager Confirmation, Sales Support & Social Media Engagement

   Erie Home

   Mar 2025 — Present · Toledo, OH, US

Education

• The Art Institute of Pittsburgh-Online Division

  N/A, Hospitality Administration/Management

  2009 — 2011

Skills

• Time Management
• Government
• Restaurants
• Bartending
• Catering
• Management
• Hospitality
• Product Design
• Social Skills
• Food & Beverage
• Microsoft Word
• Micros
• Customer Service
• Environmental Awareness
• Debate
• Social Media
• Food
• Order Fulfillment
• Change Orders
• Microsoft Excel
• Microsoft Office
• Sales
• Customer Satisfaction
• Menu Development
• Order Processing
• Cooking
• Restaurant Management
• Event Planning
• Teamwork