John Murphy

Business Development Manager (Mortgages Intermediaries) @汇丰

Supporting mortgage brokers by identifying, developing, growing and managing meaningful relationships within my region. Making sure that I add real value to my interactions with my brokers by:• Building deep, lasting relationships across my region through face to face, telephony and online interactions• Adding value with each interaction to support business growth• Supporting the commercial focus of our Corporate Account Team, working with networks on campaigns through the delivery of focused activities with individuals and via presentations at network events and online• Working with internal stakeholders to provide any feedback that help shape the proposition on a continuous basis.I have extensive experience in: • Product knowledge, including an in depth knowledge of the Mortgage Intermediary Market • Leading the delivery of an excellent customer service and proactively looking for innovative ways to improve the service delivered to brokers• Delivering significant change which improves business effectiveness in sustainable ways • Developing relationships based on mutual trust and encouraging others to do the same • Successful use of numerical data to assess and report on performance and/or identify business issues and opportunities of my firms.• CeMap qualified via Institute School of Finance London