John Muller

About John Muller

Training and development professional with 14+ years of experience in curriculum development, e-learning, instructional design, LMS administration, performance improvement, facilitation, and management. Expertise in design, development, implementation, and evaluation of learning.

Experience

1. Technical Learning Consultant

   Waystar

   Oct 2021 — Present · US

   Serve as a training resource for 1400+ customers over multiple sites, including remote employees and contractors. Actively involved in managing, researching, supporting, and enabling learning with the use of learning technology. Automated new hire onboarding course enrollments and completions, saving over 40-man hours a year. Develop engaging, informative, and visually compelling in-person and online learning experiences. Manage annual and new hire compliance training for the entire organization, including contract employees. Administer the company LMS system (Docebo) for 1400+ team members. Administer and track annual and new hire compliance training enrollment and completions. Validate and write accurate training documentation and job aids. Extract LMS data for analysis. Coach for People Team technologies to all team members to promote adoption. Facilitate Leadership Development training using DDI. Redesigning LMS home pages for onboarding of new team members and existing functions.

Education

• University of Louisville

  BA, Mathematics

  2003 — 2005

• University of North Texas

  MS, Applied Technology and Performance Improvement

  2010 — 2013

• University of Kentucky

  Bachelor of Science (BS), Mathematics

  1986 — 1992

Skills

• Healthcare
• Instructional Design
• Training
• Team Building
• Management
• Microsoft Office
• Project Management
• Employee Relations
• Staff Development
• Performance Management
• Coaching
• Software Documentation
• Process Improvement
• Leadership
• Business Process Improvement
• Leadership Development
• Organizational Development