John Moon

Sr Manager, Crm Operations @Angi

Managing omnichannel (SMS, Push, Email) marketing operations and automation across HomeAdvisor & Angi. • Manage a team that lead all technical, data and automation related projects on the CRM team within Email, Push, and SMS channels. • Designed & implemented an orchestration program to improve prioritization, frequency and overall customer experience. • Assisted with implementation & testing of real-time data syncs to and from the ESP using a Segment integration. • Manage all technical escalations related to volume discrepancies, deliverability, orchestration, data related issues and queries. • Lead a solution focused team to find both short term workarounds as well as long term wins. • Lead the program design of net new automations and adhoc test flows to ensure all aspects of the customer journey runs as expected. • Manage all data jobs flowing in/out of the ESP. This includes monitoring current jobs as well as collaborating with data/product stakeholder teams for net new data ingests/exports. • Assist in planning for quarterly/annual roadmap to continuously improve the CRM channel. • Plan sprints and bandwidth management for the automation & operations team.