John Moks

Client Relationship Leader - Retirement and Benefits Solutions @TELUS Health

Toronto, ON, CA

Reported to the Vice President, Client Relationship PartnerLed retention and growth of a diverse enterprise client portfolio (Automotive, Banking, Insurance, Consumer Goods, Utilities, Technology, Telecommunications, Unions, and Universities), ensuring TELUS Health maintained premier provider status in outsourcing solutions.• Built strong executive relationships to understand client imperatives, driving retention, contract renewals, and reference-ready satisfaction (NPS).• Oversaw execution of Service Agreements, ensuring SLA delivery, governance reporting, and compliance.• Directed governance frameworks with senior-level touchpoints, service reviews, and performance reporting for transparency and alignment.• Managed budgeting and forecasting to align service delivery with financial goals and ROI.• Identified and mitigated risks, ensuring satisfaction and contract objectives were consistently achieved.• Championed client initiatives and change programs, ensuring smooth execution and measurable value realization.• Leveraged Salesforce for opportunity tracking, client health management, and leadership reporting on escalations and growth pipelines.• Carried a quota for portfolio growth, driving upsell/cross-sell opportunities through insights and best practices.• Sponsored organizational initiatives and promoted collaboration across Retirement & Benefits Operations, TELUS Health and TELUS Enterprise business lines.Key Accomplishments• Managed 16 large enterprise Benefits and Retirement Administration client relationships with over $11.5M in annual revenues. • Achieved 261% of Annual Revenue quota in 2024. • President’s Club member in 2025 and Achieved 129% of Annual Revenue quota year to date in 2025.• BRAVE Leadership - Advanced certificate program in workplace mental health and wellbeing – Queen\'s University Health Sciences Society