John Mkwanda
Technical Claims Handler @Sopp Sopp
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WORK HISTORY
Technical Claims Handler @Sopp Sopp
City Of Peterborough, GB
Point of contact for complex and high-value commercial claims.Negotiate settlements with third-party insurers and representatives.Deliver timely, compliant support across all claim stages.Contributed to internal projects, enhancing client experience and process efficiency.
EDUCATION
Chartered Insurance Institute
Diploma
University of Malawi - The Polytechnic
Bachelor of Business Administration - BBA
Chartered Management Institute
Level 7 Diploma
Nottingham Trent University
Master of Management and Business Analytics
ABOUT JOHN MKWANDA
I’m a results-driven Commercial Insurance Professional with over a decade of experience across claims, underwriting, and client management within both UK and international markets.I thrive on building trusted relationships with business clients, understanding their needs, and delivering tailored insurance solutions that protect what matters most. Skilled in commercial, property, and financial lines, I bring a strong foundation in risk assessment, negotiation, and compliance, alongside a deep commitment to service excellence.My experience spans from technical claims handling and underwriting to branch leadership, giving me a 360° understanding of the insurance lifecycle. I’ve led teams, managed renewals and placements, and delivered projects improving customer retention and operational efficiency.Passionate about working with purpose-driven organizations, I believe in combining professional expertise with community impact — helping businesses thrive while contributing to a more sustainable and ethical future.Let’s connect. I’m always open to discussing how thoughtful insurance solutions can drive business confidence and long-term growth.
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