John Mgbemena

About John Mgbemena

At Sage, my focus has been on optimizing sales tracking and client engagement through advanced CRM tools, achieving impressive response rates and fostering robust business relationships. Our team\'s commitment to analyzing market trends and tailoring sales strategies has been pivotal in realizing a significant revenue growth within a single quarter.With a knack for guiding clients in strategic decision-making, I\'ve enhanced both business outcomes and client satisfaction. My ability to design scalable technical solutions and deliver daily compelling presentations underscores my expertise in aligning marketing solutions with client needs, thereby cementing our position as a partner of choice in the dynamic digital landscape.

Experience

1. IT Account Manager

   Sage

   Sep 2025 — Present · Atlanta, GA, US

   Managed a portfolio of clients using Salesforce CRM, serving as the primary point of contact for Sage accounting, payroll, and ERP cloud solutions-Built trusted advisor relationships by understanding client financial and operational needs and aligning them with Sage’s cloud-based software solutions-Drove account growth through strategic upsell and cross-sell of Sage products, integrations, and service offerings-Conducted consultative client engagements and product demonstrations via Microsoft Teams and Outlook, delivering tailored cloud-based solutions-Collaborated cross-functionally with implementation, support, and customer success teams using Teams and cloud collaboration tools to ensure successful onboarding and adoption-Proactively managed renewals, adoption, and account health through Salesforce reporting and pipeline management-Maintained accurate CRM documentation, forecasting, and account notes while supporting long-term customer retention and satisfaction-Conducted 30–40 consultative client interactions per month, identifying workflow inefficiencies and positioning Sage as a scalable solution-Drove 18–25% YoY account growth through strategic upsell and cross-sell of Sage products, integrations, and add-on services.