John Mercer
Operations Director at iQor
- Role
- Director, Call Center Operations at iQor
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About John Mercer
Operations and Client Services leader with significant experience building and executing strategies that drive Customer Experience. Outstanding record of exceeding operational delivery expectations, developing and managing key account relationships and maximizing profit while delivering sustainable performance.
Experience
Director, Call Center Operations
Apr 2014 — Present · Memphis, TN, US
Lead and manage cross-functional projects to enhance operational efficiency*Develop and implement strategies to improve quality and client satisfaction*Collaborate with Senior Leadership to align operational goals with company objectives*Drive continuous improvement and innovation*Ensure compliance with industry regulations and best practices
Education
Illinois State University
Bachelor of Arts (BA), Marketing / Business Administration
Skills
- Call Centers
- Business Development
- Telemarketing
- Call Center
- Offshoring
- Management
- Team Building
- Outsourcing
- Customer Experience
- Team Leadership
- Account Management
- Business Process Improvement
- Process Improvement
- Contact Center Operations
- Contact Centers
- Inbound Marketing
- Customer Retention
- Customer Service
- Telecommunications
- Transition Management
- Ivr
- Talent Acquisition
- Vendor Management
- Team Management
- Process Excellence
- Employee Engagement
- Workforce Management
- Training
- Customer Satisfaction
- Call Center Development
- Bpo
- Operations Management
- Performance Management
- Crm
- Service Delivery
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.