John McNaught
Service Delivery Manager @Digital Space
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WORK HISTORY
Service Delivery Manager @Digital Space
EDUCATION
Tuxford Comprehensive School
A-Level, History & Art
SKILLS
ABOUT JOHN MCNAUGHT
After a successful career in Sales and Account Management, I transitioned into Service Delivery Management in September 2024, where I focus on ensuring services are delivered reliably, efficiently, and in line with customer and business expectations. I work closely with technical teams, suppliers, and stakeholders to drive service stability, manage incidents and escalations, improve processes, and deliver against KPIs and SLAs.As a Service Delivery Manager, I am responsible for a portfolio of corporate customers, providing end to end ownership of service performance, operational escalations, and ongoing service improvement.I bring a strong customer centric mindset into operations and approach problems logically and analytically, with a high attention to detail and a focus on practical, sustainable solutions. I take pride in ownership, accountability, and delivering measurable outcomes, particularly in high pressure or complex environments.I am passionate about continual improvement, operational excellence, and developing my technical and service management capability as I continue to progress within IT Operations and Service Delivery.
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