John McNamara
Director, Global Customer Experience and Education at SCIEX (a Danaher Company)
- Role
- Director, Global Customer Experience and Education at SCIEX
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
Experience
Director, Global Customer Experience and Education
Sep 2013 — Present · West Palm Beach, FL, US
Developing Innovative ways to interact, serve and transact with existing customers and prospects, to enhance their experience leading to increased retention, advocacy and ultimately higher growth. Builds cross functional teams through effective Customer Experience project management to ensure alignment of metrics across the organization.Responsible for evaluating and selecting new customer facing Learning Management Systems.Lead process development for the integration of CRM (Salesforce.com) to LMS (Absorb LMS)Lead all aspects of SCIEXUniversity global customer facing on-line Learning Management System and Customer Training Strategy for SCIEXManage projects for the creation, maintenance and the tracking of SCIEXUniversity eLearning curriculum.Lead Product management and business development for Customer Training products globallyContent management of all customer facing training materialsManage SCIEXUniversity staff of Application Scientists and Instructional Designers Utilize Danaher Business System tools for continuous improvement to drive quality, value and innovationPACE Administrator for Clinical Lab Professionals continuing education programs
Education
University of Massachusetts Amherst
Bachelor of Science - BS, Biochemistry and Molecular Biology
Skills
- Molecular Biology
- Video Production
- Validation
- Mass Spectrometry
- Protein Chemistry
- Biochemistry
- Immunology
- Assay Development
- Hplc
- Technology Transfer
- Chromatography
- Laboratory Automation
- Proteomics
- Management
- Project Management
- Gas Chromatography
- Drug Discovery
- Chemistry
- Peptide Synthesis
- Commercialization
- Pcr
- R&D
- Good Laboratory Practice (Glp)
- Training Management
- Genomics
- Glp
- Bioinformatics
- Lc-Ms
- Life Sciences
- Elearning Development
- Biotechnology
- Protein Purification
- Cross-Functional Team Leadership
- Lifesciences
- Purification
- Pharmaceutical Industry
- Laboratory
- Biopharmaceuticals
- Analytical Chemistry
- Lims
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