John McGuire
Guest Services Manager at Bluegreen Vacations
- Role
- Guest Services Manager at Hilton Grand Vacations
- Location
- Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About John McGuire
Driven resort manager with extensive experience in resort management. Proven professional skilled in leading large and small teams of diverse team members to achieving company, resort and department goals within budget. Innovative leader focused on identifying opportunities to increase efficiency and cut costs while maintaining the highest level of customer service. Areas of Expertise include:Resort Management - Staff Recruiting, Training & Development - Budget Management - Loss Prevention Management - Excellent Customer Service Skills - OSHA Regulatory Compliance - Sales & Marketing - CPO, Food Safety & OSHA 10 Certified - Team Leadership
Experience
Guest Services Manager
Mar 2021 — Present · Myrtle Beach, SC, US
Leads operations of resort guest services department. Ensures adherence to corporate policies and procedures, as well as operational compliance and internal audit standards. Recruits, trains, coaches and develops new staff. Responds to guest surveys and resolves guest service issues. Manages resort\'s room inventory. Assists with preparing and managing annual department budgets and resort HOA board packets. As resort safety director, oversees resort safety programs.
Education
Northern Arizona University-The W. A. Franke College of Business
Bachelor of Science, Hotel and Restaurant Management
2005 — 2008
Saint Leo University
Associate of Arts, Business Administration
2003 — 2005
Lynn University
Master of Business Administration - MBA, Hospitality Administration/Management
2018 — 2021
Florida Atlantic University
Certificate, Hospitality and Tourism Management
2021 — 2021
Northern Arizona University
Master of Administration, Leadership
2008 — 2012
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