John McGee

Experience

1. Customer Service Manager

   Baumann Paper Company

   Jun 2021 — Present · Lexington, KY, US

   Lead team of Customer Service Representatives in a wholesale distribution organization. Developed new returns policy that resulted in decreased customer returns and improved customer satisfaction. Designed and implemented new policies to improve efficiency and effectiveness, including shifting customers to electronic billing, ending cash collection, and dead and damaged stock sales. Leading team shift into an inside selling model, identifying accounts, developing compensation plans, and providing training to allow CSRs to excel. Assisted COO in several successful projects, including our first physical inventory in several years and a warehouse modernization program to improve picking efficiency and accuracy and improve chemical product turns.

Education

• Murray State University

  Bachelor's degree, History

  1988 — 1993

• Murray State University

  Bachelor of Arts, History; German language

  1993

Skills

• Operations Management
• Interviews
• Human Resources
• Team Leadership
• Sales
• Sap
• Account Management
• Retail
• Community Outreach
• Leadership
• Program Management
• Supply Chain Management
• Teamwork
• Research
• Training
• Logistics
• Customer Satisfaction
• Sales Management
• Process Improvement
• Pricing
• Time Management
• Forecasting
• Inventory Management
• Inventory Control
• Coaching
• Sales Operations
• Customer Retention
• Customer Service
• Cross-Functional Team Leadership
• Team Building
• Management