John McDougal

About John McDougal

Accomplished, respected, and hard-working Licensed Property Manager with over seventeen years of professional Hospitality / Property Management experience. Committed to ensuring an exceptional resident experience and fostering collaborative relationships with property Board of Directors, Vendors, Legal Counsel, Committees, and Staff. Known for clear direction, prompt communication, and diligent follow-through. Hands-on supervisor that leads by example. Strong attention to detail and ability to adapt to new environments. Proven disaster relief accomplishments. Thrives on building rapport through high-trust relationships to exceed association expectations.

Experience

1. Property Manager

   Castle Group

   Feb 2018 — Present · Naples, FL, US

   Oversee all dimensions of Condo / HOA Association through hands-on leadership- Strong working relationship with the Board of Directors through effective communication, trust, and follow-through to enhance owner experience- Quick attention and response to owner requests; consistently provide prompt communication via e-mail, phone calls, and Community Wide e-mails- Directly responsible for building budgets based off past and YTD spending, contracts, reserves and future projects in coordination with the BOD- Personally oversee all aspects of the Budget Meeting- Hands-on disaster relief experience after Category 4 Hurricane flooded 5 building condo property with 7 feet of black water requiring full remediation- Perform regular site inspections determining maintenance, vendor, and security needs including hazards and proper rule postings- Supervise the hiring and management of direct employees, oversee training of office expectations and demonstrate consistent, superior Customer Service- Provide 24/7 On Call Emergency Support for the Property- Strict adherence to Florida Statutes regarding Board and Member Meetings; proper notifications and postings, demonstrating attention to detail- Monitor association specific R&R regarding delinquent accounts and owner violations; proactively communicate with owners through the proper channels- Oversee and delegate ARC process, creating efficient completion and resident satisfaction- Maintain Florida Statute requirements for Association website including uploading meeting minutes, financials, signed contracts, and governing documents- Excellent working relationship with legal counsel and insurance providers- Above all, provide superior Customer Service elevating Owner experience and cohesion.

Education

• Johnson and Wales University

  B.S., Hospitality

  2004 — 2007

• Woodward Academy

  High School Diploma, High School/Secondary Diplomas and Certificates

  1999 — 2001