John McDermott

Chief Delivery Officer @Commsworld

Glasgow, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2020 — Present

Chief Delivery Officer @Commsworld

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Responsible for all aspects of delivery, support and Governance within Commsworld.

SKILLS

Customer SatisfactionChannelProduct ManagementService ManagementSolution SellingVoice Over Ip (Voip)Managed ServicesService Delivery ManagementCustomer Service OperationsMicrosoft TechnologiesItilIT Service DeliveryIso 27001Contact CentersProject ManagementIT Service ManagementAccount ManagementChange ManagementService DeliveryUnified CommunicationsCustomer Service ManagementCall CentersNetworkingIso 9001TelecommunicationsCustomer Experience ManagementVoipItil CertifiedTeam Management

ABOUT JOHN MCDERMOTT

As Chief Delivery Officer at Commsworld, I specialise in leading complex, large-scale public sector and corporate programmes with a strong emphasis on continual service improvement, customer experience, and operational excellence. With a 30+ year career spanning blue-chip organisations such as Scottish Power, SAIC, and THUS, I bring a proven track record of delivering high-impact IT and telecommunications solutions underpinned by robust technical solutions and commercial accountability.At Commsworld (since July 2011), I have been instrumental in redefining our delivery model through the creation and implementation of successful project frameworks and underpinning that with achieving and maintaining multiple ISO accreditations (27001, 9001, 45001 & 14001). Against these, I have overseen the successful execution of many multi-million-pound contracts ranging from 5 to 15+ year terms. My portfolio includes the end-to-end delivery of transformative and complete replacement WAN, telephony, and IoT infrastructure projects for large councils including Edinburgh, Glasgow, Renfrewshire, North Lanarkshire, Northumberland, Wigan, Dundee and the Scottish Borders, in addition to major national and international broadcast partner projects such as Commonwealth Games, World Cycling Championships, Tramsmt and so on. Holding overarching responsibility for Cyber Security and all ISO standards including ESG and environmental commitments across the organisation, I am passionate about delivering resilient, future-ready digital infrastructure that empowers public services and enhances community outcomes.

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