John McCloskey
Technical Operations Executive
- Role
- Senior Director, Technology Operations at iHeartMedia
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About John McCloskey
Global operations and product management executive harnessing Fortune 100 experience to create effective strategies that achieve world class levels of performance while delivering awesome customer and employee experiences. Proven track record of transforming operations across multiple industries, including media, manufacturing, fintech, software development, commercial leasing and telecomthrough process engineering, innovation and technology.Key Highlights- Transformed IT Operations for leading media company- Overhauled financial systems and operations for leading rail car manufacturing & leasing company that resulted in process efficiency, improved financial controls and streamlined financial reporting- Led global product and development teams that delivered on a bold vision based on helping customers before they knew they needed help, resulting in 200% self-help volume increase, 250% more engagement on community platform and 30% decrease in customer contacts over 2 years- As leader of outsourcing strategy and management for tax software company, launched work-from-home initiative to access broader talent pool, which improved customer satisfaction and retention while reducing costs- Reduced training costs by 60% through reorganizing the Learning & Development team to specialize in training design and delivery, and consolidating operational centers across the country- Led CRM implementation to automate & streamline manual processes while reducing desk-level dependencies on multiple systems.
Experience
Senior Director, Technology Operations
Apr 2022 — Present · San Antonio, TX, US
Led Technical Operations, including ITSM development, Enterprise Hardware Services, Tech Support for 10K+ employees, C-level support and Engineering for 850 radio stations and offices across the US.
Education
The University of Dallas
Bachelor of Arts (B.A.)
Skills
- Business Development
- Start-Ups
- Vendor Management
- Crm
- Cross-Functional Team Leadership
- Business Process Improvement
- Change Management
- Strategic Partnerships
- Contact Centers
- Budgeting
- Leadership
- Process Improvement
- Analytics
- Business Strategy
- Program Management
- Management
- Strategy
- Project Management
- Outsourcing
- Spanish
- Business Analysis
- Team Leadership
- Strategic Planning
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